by wiadmin | Dec 22, 2015 | Customer Loyalty
Host! The word carries a variety of meanings, each painted in the color “help.” It conjures a maître de escorting a guest to the best table; a hotel concierge taking the stress out of a tourist’s holiday; or the greeter at a large party ensuring no detail is...
by wiadmin | Feb 14, 2014 | Customer Loyalty
Every small town in America has a Buster. Let me tell you about a real Buster I knew. He sold Grit newspapers on Main Street and knew the birthday of everyone in town. He worked part-time as a stocker at the local feed store, the watering hole for the agricultural...
by wiadmin | Dec 17, 2013 | Customer Loyalty
It’s almost over! With Christmas Eve just one week away, the holiday shopping season is winding down. Folks on both sides of the cash register are feeling the pressures of the season. For many customers, panic is setting in. They’re tired, they’re...
by wiadmin | Jul 9, 2013 | Leadership
Great mentors use effective humor, effectively. Fortunately, mentoring is not dependent on a comedic personality or most of us would be disqualified. But, knowing the construction of humor can sometimes turn a poor joke teller into someone who can bring an added sense...
by wiadmin | Apr 9, 2013 | Leadership
Great mentors find humor in most things. My greatest mentor, Ray Bell, was no comedian! In fact, he was a very shy man. But, he enjoyed a great tease and was as quick to laugh at himself as he was to laugh with others. His humor was innocent and authentic, never...
