The Innovative Customer Mentor

The Innovative Customer Mentor

“Act wisely toward outsiders, making the most of the opportunity,” wrote Paul in his letter to the church at Colossae, a city near what is now Eskihisar, Turkey. “Your speech should always be gracious and sprinkled with insight so that you may know how to respond to...
Mentoring Traps to Avoid

Mentoring Traps to Avoid

There are countless traps along the path of mentordom. Mentoring can be a power trip for those seeking an admirer, a manifestation of greed for those who must have slaves. Mentoring can be a platform for proselytizing a cause or crusade, a strong tale told to an...
Are You Creating Protégé Cuttings?

Are You Creating Protégé Cuttings?

Legacy is one of the strongest arguments for effective mentoring.  It leaves behind a remnant of mentor greatness that helps perpetuate wisdom gained through experience.  Legacy is more than pleasant memories or stories retold at special occasions.  Stories are...
Empowerment:  The Engine of Customer Surprise

Empowerment: The Engine of Customer Surprise

Imagine this. You are having breakfast in a midtown New York City hotel. It is your second morning with the same friendly waitress. You had given her a nice tip the morning before and learned she had been with the hotel restaurant for five years. Half way through your...
Mentoring as Summer Camp

Mentoring as Summer Camp

Summer is always the season of summer camp! My nine year old granddaughter, Kaylee, went to her first overnight camp last July…for two weeks and in another state! Before she went, if she talked with her two sisters about summer camp, you could hear the...