The Right Side of Thanksgiving

The Right Side of Thanksgiving

Thanksgiving. We all know it as a day of gratitude. That is the left side of the word.  While the origin of the day goes back to 1536 during the reign of Henry the 8th, in this country we associate it most with the Pilgrims in Plymouth in the early 1600s who...
The Sprinkles Power of a Loaner

The Sprinkles Power of a Loaner

It was not a fancy restaurant.  My hotel did not have a restaurant, so I walked a block to this simple diner.  I was there for a late breakfast before beginning my work with a client in the afternoon.  There were only two people in the restaurant…a...
Celebrating National Bottom Line Week?

Celebrating National Bottom Line Week?

Alright! Now that you know what we’re really celebrating here on the blog for the next two weeks let’s get on with number 10 in our countdown of National Customer Service Week tips. Give ’em Your Best How would you feel if the grand opening of your...
Generosity: The Mother Lode of Innovative Service

Generosity: The Mother Lode of Innovative Service

Gem mining is a fun route to a granddaughter’s heart. We had our three granddaughters for the weekend and took them gem mining in the North Georgia Mountains. Granted the buckets of sand are previously salted with semi-precious stones collectively worth less than the...
The Innovative Service Rules for Shopper Frenzy

The Innovative Service Rules for Shopper Frenzy

On Friday, we entered the annual period of shopping frenzy we paint the color “black.” According to Wikipedia, the name of the day started in Philadelphia in the early 60’s and was chosen to characterize the traffic—both vehicle and pedestrian—that crowded the streets...