by wiadmin | Dec 17, 2013 | Customer Loyalty
It’s almost over! With Christmas Eve just one week away, the holiday shopping season is winding down. Folks on both sides of the cash register are feeling the pressures of the season. For many customers, panic is setting in. They’re tired, they’re...
by wiadmin | Nov 5, 2013 | Customer Loyalty
My love affair with service aesthetics started when working with a large aerospace company trying to win a humongous government contract to build a new fighter plane for the armed services. The company had done lots of customer intelligence gathering about the...
by wiadmin | Sep 26, 2013 | Customer Loyalty
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. For the next nine days, we will offer a key principle you can use to elevate the delight in your customers’...
by wiadmin | Jul 9, 2013 | Leadership
Great mentors use effective humor, effectively. Fortunately, mentoring is not dependent on a comedic personality or most of us would be disqualified. But, knowing the construction of humor can sometimes turn a poor joke teller into someone who can bring an added sense...
by wiadmin | Jun 21, 2013 | Leadership
Summer is always the season of summer camp! My nine year old granddaughter, Kaylee, went to her first overnight camp last July…for two weeks and in another state! Before she went, if she talked with her two sisters about summer camp, you could hear the...
