For many years, businesses used the word “satisfaction” as the evaluation customers used to telegraph their fidelity. “Your satisfaction guaranteed” was a very popular advertising tagline. Then we learned that three-fourths of customers who...
I have a lawn maintenance company that has been taking care of my yard for a few months. I have concluded they have too many customers. I may have to help them out by taking my business to one of their competitors that needs customers. Here is the backstory...
A cousin of mine recently passed away. She had been very ill for a long time. She was surrounded by her immediate family as her spirit exited this world. At the funeral, I spoke to one of her family members about her final time. “Right before she breathed her final...
A few weeks before the 1994 movie, The Lion King came to theatres, my son and I went to the movies. The theatre aired the 90-second trailer of this new Walt Disney film. Elton John’s The Circle of Life played in the background. All the animals of the wild...
I just returned from my high school class reunion. I visited with classmates I had not seen since our graduation many years ago. We looked at old photos in a slide show. I did not recognize many of my classmates who had dramatically changed since we donned our robes...
