by wiadmin | Oct 5, 2022 | Customer Loyalty
I walked into the restaurant at the Park Inn west of Harrisburg, PA. From the back of the restaurant I heard, “Good morning, how would you like your coffee?” When I said black, the voice warmly responded, “Take any table you like and I’ll have your coffee there before...
by wiadmin | Oct 4, 2022 | Customer Loyalty
Georganne Mires at Colwick Travel in Dallas has been my travel agent for over twenty years. When my friends chide me about why I don’t save tons of money by booking my flights and hotels on Tripadvisor, Orbitz or Expedia, I just tell them a Georganne story. “Assume...
by wiadmin | Oct 3, 2022 | Customer Loyalty
Today is October 3. National Customer Service Week will be this week: October 3-7. Over the next five days I will celebrate heroes who deliver over-the-top innovative service. And, I start with a master shoe repair person—David Cooper! I took my beloved Lucchese...
by wiadmin | Aug 30, 2022 | Customer Loyalty
For many years, businesses used the word “satisfaction” as the evaluation customers used to telegraph their fidelity. “Your satisfaction guaranteed” was a very popular advertising tagline. Then we learned that three-fourths of customers who...
by wiadmin | Aug 16, 2022 | Customer Loyalty
I have a lawn maintenance company that has been taking care of my yard for a few months. I have concluded they have too many customers. I may have to help them out by taking my business to one of their competitors that needs customers. Here is the backstory...
