by wiadmin | Jan 28, 2014 | Customer Loyalty
“Great things come in small packages” is a line often used as a caveat for speaking of diamonds—typically an engagement ring. But, I think it also applies to businesses. The heart, soul and diamond of the U.S. economy come in a small package—the small business. The...
by wiadmin | Jul 12, 2013 | Leadership
Hugh L. McColl, Jr. is the retired chairman and CEO of Bank of America. An ex-marine officer in the late fifties, his business leadership style was swashbuckling, colorful and focused. Wall Street analysts characterized him as a no-holds barred tactical genius who led...