by wiadmin | Jan 16, 2017 | Customer Loyalty, Leadership
Kaleidoscopes are really cool toys. Turn them or shake them and they surprise you with their ever changing cavalcade of sparkles! But, the stones inside (granddaughters call them jewels) never change. You don’t open up a kaleidoscope and change the cut glass that...
by wiadmin | Apr 1, 2016 | Leadership
There is an old adage that goes, “authority is the last resort of the inept and frustrated.” Parents who have found themselves relying on “…Because I said so” to direct a reluctant child know the absolute truth of this adage. When rank becomes the only means of...
by wiadmin | Mar 17, 2016 | Leadership
Guest Post by David Burkus In February 2006, Vineet Nayar, the president and CEO of HCL Technologies, one of the largest IT service providers in India, made a shocking announcement to a global meeting of their biggest customers. In short, he told them that they were...
by wiadmin | Oct 13, 2015 | Customer Loyalty
“Every business must serve a social purpose”. These are not the words of a social campaigner or a politician; they are the words of a banker, Ashok Vaswani, the CEO of Retail and Business Banking at Barclays, one of the world’s largest banks. Barclays has been...
by wiadmin | Oct 5, 2015 | Customer Loyalty
Kermit the Frog (a.k.a., Jim Henson) sang an insightful song on both Sesame Street and The Muppet Show—“It’s Not Easy Being Green.” It could be about remarkable service. Some of the lyrics (written by Joe Raposo) go, “But green can be cool and friendly-like; and green...
