CX Day 2021
CX Day 2021
Join us as we celebrate the commitment and passion of CX professionals across the world! Customer Experience has been the driving force for businesses in spite of the pandemic affecting the bottom line numbers. CX practitioners have not only enabled business processes to understand the digital needs of the consumer, but also ensured that the overall relationship is grown to achieve key business metrics.
CX Maturity Assessment
How ready is your organisation to achieve CX excellence?
To help you assess the readiness of your CX initiatives, experts at LitmusWorld and The Positivity Company have carefully designed a CX Maturity Assessment. This will help you understand where you currently are and where you want to be through our CX Maturity Roadmap guide.
TAKE THE ASSESSMENT →Get your free CX kit
- CX Action Calendar: A months’ worth of daily CX activities to help you benefit from your CX initiatives.
- CX Maturity Roadmap – a guide to climbing up the CX maturity ladder.
Importance of CX in the Post-Pandemic World
If there is one thing we can say for certain, it is that the pandemic has changed the fabric of the world, including human interactions, business transactions and how consumers interact with brands. In the time of uncertainty, consumers look to brands for trust and safety.
The pandemic may have restricted physical human interaction, but the importance of customer experience has become even more critical. Let’s see why.
Voice of Experts
A platform for top CX Evangelists and thought leaders from around the world to share their valuable expertise on everything CX. We aim to connect our reader-base of over 150,000 to Customer Service & Experience Experts.
On account of CX Day, we wish to acknowledge CX leaders who are shaping the future of CX, by presenting special insights from them.
Adam Toporek is a CX thought leader, author, and keynote speaker.
Chip R Bell is a keynote speaker, CX author and consultant in customer loyalty.
Ian Golding, CCXP, is a CX consultant, speaker, and blogger.
Jeannie Walters, CCXP, is a speaker, blogger, and the Founder/CEO of Experience Investigators™ by 360Connext.
Jim Tincher, CCXP, is a customer experience expert, author, and speaker.
Karyn Furstman, CCXP, VP CX Strategy & Solutions at Designit, a Wipro Company.
Megan Burns is a CX strategist, author and keynote speaker.
Nate Brown is the Chief Experience Officer at Officium Labs.
Steven Van Belleghem is a keynote speaker, author, and entrepreneur.