by wiadmin | Feb 15, 2022 | Customer Loyalty
We have a volunteer plant. It stands tall, beautiful, and mysterious. It is a volunteer—a plant that grew up spontaneously without our doing anything. It likely came from something planted years ago by the previous owner of the property. We refer to it as our wild...
by wiadmin | Feb 1, 2022 | Customer Loyalty
You’ve seen the tee shirt. “Underestimate me. That’ll be fun.” It has a bit of a smart-alecky tone, like someone who has been around the block a few times and is proud to show off. But it also has a super confident, “I can’t wait to...
by wiadmin | Jan 18, 2022 | Customer Loyalty
It all started when we drove up to the speaker menu at a quick-service restaurant. “Can I take your order?” the attendant coldly barked. When my wife, on hearing the deep voice of the attendant, politely said, “Thank you, sir,” she got back a...
by wiadmin | Jan 4, 2022 | Customer Loyalty, Leadership
“What is your terminal degree?” she asked me. I was taken aback. “You make it sound like I am completely finished with learning,” I replied, trying my best to sound like a stern professor. My favorite hobby is volunteering as a board member of...
by wiadmin | Dec 13, 2021 | Customer Loyalty
I have a friend who is a big chocolate fan. He would tell me, “There are four basic food groups: milk chocolate, dark chocolate, white chocolate, and chocolate truffles.” He considers a balanced diet to be a piece of chocolate in both hands. He would love...
by wiadmin | Nov 29, 2021 | Customer Loyalty
She had the entire line of the check-out counter completely mesmerized. It was as if she was using us as her test audience for a comedy try-out. And she was funny and entirely unleashed. Yet, she never slowed her rhythmic action on the grocery story register and...
