by wiadmin | Oct 5, 2015 | Customer Loyalty
Kermit the Frog (a.k.a., Jim Henson) sang an insightful song on both Sesame Street and The Muppet Show—“It’s Not Easy Being Green.” It could be about remarkable service. Some of the lyrics (written by Joe Raposo) go, “But green can be cool and friendly-like; and green...
by wiadmin | Oct 2, 2015 | Customer Loyalty
“Dinner on the ground” was code for participation in small towns in the South when we were growing up. While this event went with all family reunions, its most special form of community occurred after certain church services. “Dinner on the ground” was a super event...
by wiadmin | Oct 1, 2015 | Customer Loyalty
Welcome to October! It’s the month of beautiful autumn leaves, crisp air, and pumpkin spice everything. It’s also the month we celebrate National Customer Service Week (October 5-9). Today, I’m continuing my countdown to the big week offering my next...
by wiadmin | Sep 30, 2015 | Customer Loyalty
My wife and I grabbed a quick weekend in New York City. After arriving at The London NYC hotel on Friday afternoon armed only with advance tickets to a Friday night and Saturday afternoon play, we went straight to the hotel concierge! We needed help with dinner...
by wiadmin | Sep 29, 2015 | Customer Loyalty
Warning: Crude language ahead! Today, we continue our count down to National Customer Service Week with this great example of winning customers’ loyalty through humor. Michael Dubin used a wacky YouTube video to introduce his company, Dollar Shave Club, to the...
by wiadmin | Sep 28, 2015 | Customer Loyalty
Alright! Now that you know what we’re really celebrating here on the blog for the next two weeks let’s get on with number 10 in our countdown of National Customer Service Week tips. Give ’em Your Best How would you feel if the grand opening of your...
