by wiadmin | Aug 23, 2016 | Customer Loyalty
The antique pipe under the bathroom sink at my weekend river house finally busted, streaming water all over the floor. Fortunately, I was there when it happened and could quickly stop the hemorrhaging. But, it was 9 o’clock at night and I needed a part I did not...
by wiadmin | Jul 19, 2016 | Customer Loyalty
The Medici family was the richest family in Italy in the 15th and 16th centuries. Based in Florence, their banks (one of the first branch banking systems in history) loaned money to kings and rulers throughout Europe. They were to Europe what John Rockefeller, Andrew...
by wiadmin | Jul 5, 2016 | Customer Loyalty
Walk into the lobby of a Westin Hotel and your nose knows the scent suddenly shifts from the “smell of the street” to a signature fragrance called “White Tea.” Reach the checkout counter of Dallas garden center Nicholson-Hardie and you can pet a big calico cat...
by wiadmin | Jun 28, 2016 | Customer Loyalty
The Cincinnati Zoo is forced to shoot a rare gorilla that potentially threatened a boy who had fallen into the gorilla cage. Disney World lost a 2-year old guest to an alligator in an on-property lagoon. A massive hurricane put the local utility company in its bull’s...
by wiadmin | May 24, 2016 | Customer Loyalty
Today was my semi-annual dental cleaning. My dentist, Dr. Norm Lee, is a big fan of “only cleaning the teeth you plan to keep!” I got more than clean teeth; I got service with sprinkles. But, I am getting way ahead of myself. My teeth cleaning started with a text two...
by wiadmin | Mar 8, 2016 | Customer Loyalty
The Platters were a favorite singing group of mine. They had forty songs that made the Top 100; four that were #1 hits. One of their top songs opens with the lyrics: “You’ve got the magic touch; it makes me glow so much. It casts a spell, it rings a bell, the...
