by wiadmin | Aug 15, 2017 | Customer Loyalty
I live on a large lake known for great fishing and boating. My neighbor put a large sign on the lake side of his boathouse that read: “Put Bimini Top Down.” The sign does more than warn the driver of the boat to lower the aluminum frame supported canvas cover...
by wiadmin | Aug 1, 2017 | Customer Loyalty
We are in the season of summer camp! My three granddaughters all went to camp in July…for two weeks and in another state. Two went to camp in a neighboring state. But, Kaylee, the oldest, flew cross country to California to an exclusively outdoor camp...
by wiadmin | Jul 3, 2017 | Customer Loyalty
It had been over two years since I had stayed at the downtown Chicago Marriott. I hardly recognized the lobby interior given their renovation since my last stay. But, the desk clerk assumed I had the memory of an elephant and said, “You stayed on the 31st floor on the...
by wiadmin | Jun 6, 2017 | Customer Loyalty
My mountain river house has a really cool feature. About 50 feet from the back porch there is a platform that sits right on the river bank. It is a romantic spot to sit and watch/hear/feel the river rushing by, especially on a clear starry night. Between the porch and...
by wiadmin | May 16, 2017 | Customer Loyalty
Actions speak louder than words. We know a company is telling the truth by their history of promise keeping. The focus should be less about immediate damage control and more about building a deep reservoir of trust. There will always be hiccups. Customer service is...
by wiadmin | May 10, 2017 | Customer Loyalty
The stage door. It is the thespian demarcation line between fact and fiction; between fantasy and reality. It is the place adoring fans await to see performers after a play or concert. It is a setting for autographs, selfies, and intimate relationship-building. It is...
