by wiadmin | May 10, 2018 | Customer Loyalty
From the time I was a young boy, I heard that one of the best cures for a common cold was chicken soup. I recall in high school looking it up in the encyclopedia (that’s the early version of Google it) to discern what magic this concoction might have that would give...
by wiadmin | May 1, 2018 | Customer Loyalty
I was in a well-known retail store recently and overheard a customer say to her friend, “I am not coming back in this store again. It is always cookie cutter service…the same ‘how may I help you,’ the same, ‘credit or debit,’ and the same boring ‘thank you for...
by wiadmin | Apr 24, 2018 | Customer Loyalty
Every month my black cat gets a tiny tube of Revolution® squirted on the back of her neck so she cannot lick it off before it gets absorbed into her skin. She hates it and always runs away for a while to privately work on re-shining her silky coat. She does not...
by wiadmin | Apr 17, 2018 | Customer Loyalty
It is that time of the year: Pollen Time! People with allergies are struggling. Car washes are thriving. And, most everyone I know is complaining about the nuisance of the powdery layer that seems to invade and cover everything. Who profits from this yellow film? The...
by wiadmin | Apr 10, 2018 | Customer Loyalty
The cherry blossoms are peaking in Washington D.C. this very week. A jubilant array of over 3,000 pink and white trees decorate the Mall around the Washington monument and the Tidal Basin around the Jefferson Memorial. It is a sight of peace and beauty. And, on...
by wiadmin | Apr 3, 2018 | Customer Loyalty
A week ago, I was the “Guest of the Day” at the Hilton Garden Inn in Scottsdale, Ariz. A really nice sign on the check-in counter said so. The desk clerk shook my hand, enthusiastically congratulated me, thanked me for my customer loyalty, and gave me special bag of...
