by wiadmin | Aug 7, 2018 | Customer Loyalty
Walk into the lobby of the five-star Mansion on Turtle Creek hotel in Dallas and the first thing you notice are the extraordinary flowers in the middle of the lobby. They do not look like they came from the local nursery; they look like they came from the jungle....
by wiadmin | Jul 24, 2018 | Customer Loyalty
“If I had asked customers what they wanted,” Henry Ford is rumored to have said, “They would have said faster horses.” Now, before you fire your market research person, it is important to remember Henry Ford’s arrogance about customers also lead him to chide,...
by wiadmin | Jul 17, 2018 | Customer Loyalty
As many times as I have sung the song in church, I never paid much attention to the implications of the words of the old Protestant song entitled “Uncloudy Day.” We don’t use that phrase anymore—days are either clear, partly cloudy, or cloudy. But, the backstory is of...
by wiadmin | Jul 10, 2018 | Customer Loyalty
The air conditioning system broke in the little country church we attend when we have a getaway weekend to our North Georgia river house. It was a hotter than normal day, even for the normally cool mountain area. So, the church ceiling fans were turned on! It was an...
by wiadmin | Jul 3, 2018 | Customer Loyalty
The pinnacle of culinary excellence is arguably a meal prepared at the renowned Culinary Institute of America in Hyde Park, N.Y. This institution is to food what Juilliard is to music. The world’s greatest chefs come here to learn their profession. Meals are prepared...
by wiadmin | Jun 26, 2018 | Customer Loyalty
It happened in a large field after it started to rain. Three hundred people were in make-shift tents or thin ponchos on rural property owned by David Hill. It was a chilly night in late March and people huddled to keep warm. They were on a historic journey. All day...
