Stop Delivering Service Ga Ga

Stop Delivering Service Ga Ga

I do not understand the lyrics in the hit song Bohemian Rhapsody.  The music is terrific and I am a major Queen fan.  But off the beaten path words like Scaramouch, Bismillah, and Fandango are not in my everyday vernacular.  Yet, their hit song Radio Ga...
Serving in Acapella

Serving in Acapella

It was the 100th anniversary of the church in which I grew up.  So, the red-letter day called for a homecoming, complete with a delicious pot luck lunch following the 90-minute worship service.  The congregation sang many of the old gospel hymns, the...
Do You Need a “Billy Joel?”

Do You Need a “Billy Joel?”

It was Tuesday afternoon around 5:30pm.  The lobby lounge was super animated.  The large Orlando convention hotel’s afternoon “watering hole” was abuzz with people engaged in upbeat conversation and jovial laughter.  For a weekday, it clearly seemed the...
Serving Over Your Head

Serving Over Your Head

We have a lot of funny lines about exalted stations.  Someone “marries above their class,” makes decisions “above their pay grade,” and plays a sport “over their head.” The concept is about stretching beyond the norm, outside...
Are You Raining on Your Customers?

Are You Raining on Your Customers?

Rain comes in many forms.  It can be a downpour that leaves you soaked; a shower that leaves you damp, or a mist that leaves you regretting you did not bring an umbrella.  Folks in Seattle even call a heavy fog a version of rain!   Rain is also a...
What’s Your Story?

What’s Your Story?

The Pirate’s House is a restaurant in the edge of Savannah, GA that started as a tavern in 1753.  In fact, the building housing the restaurant is the oldest standing building in Georgia.  Locals will tell you that Captain Flint…you remember him in Robert...