Are Your Customers Seeing Monsters?

Are Your Customers Seeing Monsters?

My dad’s favorite childhood story was when a rural pond full of skinny dippers claimed they all saw a huge, evil monster. Every time he told the story, he would laugh so hard at the punchline he got tears in his eyes. Here is the short version… At the annual hog...
The Parable of “He Waved Back”

The Parable of “He Waved Back”

It was raining hard. I was in the edge of a small town near where I live in a long line of “stop and go” traffic all slowed by the single traffic light in the center of town. A car from a side street was waiting to get in the line. I left a space between my car and...
Deliver Pontoon Customer Service

Deliver Pontoon Customer Service

Pontoon boats are fantastic! I have had my share of speedboats, rafts, and canoes. But the versatility of a pontoon boat cannot be beaten! It can carry eight people on a leisurely late afternoon boat ride complete with proper adult beverages. It can make grandchildren...
Celebrating National Jellybean Day with Customers

Celebrating National Jellybean Day with Customers

There is a fruit and vegetable stand in North Georgia that found a way to celebrate customers in a unique way every single day. The owner discovered the www.nationalday.com website. It turns out every day of the year is celebrated for something. When we drove by the...
Spring: A Time for Courageous Service

Spring: A Time for Courageous Service

Spring has sprung,Fall has fell.Winter’s here,And it’s cold as…usual. It was my first introduction to poetry. I was seven and all the second-grade boys thought the little poem was bold and smutty. We only recited it in the spring when we were feeling our oats. At...
The Magic of Service “Robust, Harper-Style”

The Magic of Service “Robust, Harper-Style”

Robust is a super cool word. It means strong, vigorous, and full-bodied. But, in the hands of our 9½-year-old grandniece, Harper Jane, it has a more majestic meaning and provides a powerful lesson for creating value-unique customer experiences. Here is the backstory....