Are your customer loyal or just satisfied?

Are your customer loyal or just satisfied?

by | Aug 30, 2022 | Customer Loyalty

For many years, businesses used the word “satisfaction” as the evaluation customers used to telegraph their fidelity. “Your satisfaction guaranteed” was a very popular advertising tagline. Then we learned that three-fourths of customers who...
Do You Have Too Many Customers?

Do You Have Too Many Customers?

by | Aug 16, 2022 | Customer Loyalty

I have a lawn maintenance company that has been taking care of my yard for a few months. I have concluded they have too many customers. I may have to help them out by taking my business to one of their competitors that needs customers.  Here is the backstory...
Create Colorful Memory Bubbles

Create Colorful Memory Bubbles

by | Aug 2, 2022 | Customer Loyalty

A cousin of mine recently passed away. She had been very ill for a long time. She was surrounded by her immediate family as her spirit exited this world. At the funeral, I spoke to one of her family members about her final time. “Right before she breathed her final...