by wiadmin | Oct 3, 2022 | Customer Loyalty
Today is October 3. National Customer Service Week will be this week: October 3-7. Over the next five days I will celebrate heroes who deliver over-the-top innovative service. And, I start with a master shoe repair person—David Cooper! I took my beloved Lucchese...
by wiadmin | Sep 27, 2022 | Guest Post
Leadership is a fat word. It sounds lofty and reserved for the few and the brave. The word itself is chock-full of various meanings and expectations, and the manifestation of it can be highly visible or understated. The good news is, leadership isn’t a...
by wiadmin | Sep 13, 2022 | Leadership
This is my birthplace in Brunswick, GA. My wife and I located it this weekend while vacationing on Jekyll Island nearby. I lived in this house for the first three years of my life when my parents worked at the nearby shipyard building warships for World War II. My dad...
