by wiadmin | Apr 13, 2021 | Leadership
We live in an era of statue-removal. Meanwhile the largest mountain carving in the world is under construction in the Black Hills of South Dakota just seventeen miles from Mount Rushmore. The final carving will be 640 feet long and over 50 stories high. The subject of...
by wiadmin | Apr 5, 2021 | Leadership
“A man’s [person’s] reach should exceed his grasp, or what’s a heaven for.” It was a Robert Browning quote I admired even before I fully understood what it meant. It is not about purpose, it is about a pathway to purpose, along the lines of a focus on the journey...
by wiadmin | Mar 30, 2021 | Customer Loyalty
Robust is a super cool word. It means strong, vigorous, and full-bodied. But, in the hands of our 9½-year-old grandniece, Harper Jane, it has a more majestic meaning and provides a powerful lesson for creating value-unique customer experiences. Here is the backstory....
