by wiadmin | Sep 24, 2013 | Customer Loyalty
A large brokerage company added a twist to their toll-free telephone cue—“…punch 6 if you’d like to hear a duck quack!” Word of the playful feature spread and soon millions of people were weekly calling to hear the duck. The company had to remove the unique...
by wiadmin | Aug 9, 2013 | Leadership
Kitchen floors in the 1950’s and ‘60’s were largely linoleum. I remembered getting chored with cleaning those floors with a harsh abrasive like Ajax or Comet and then waxing them. My scrubbing days ended, however, when Armstrong came out with the innovative Solarian...
