by wiadmin | Jan 13, 2015 | Customer Loyalty
Luxury. The dark side spells opulence, conceit, and gluttony. It can be also be associated with excellence, majesty, and worth. It is the choice of the rich and famous and the aspiration of wannabes. “Luxury is fundamentally a state of mind,” says David Williams,...
by wiadmin | Jan 6, 2015 | Customer Loyalty
I forgot to add baking soda that was called for by the recipe. But, the cookies looked good when they came out of the oven. When my granddaughters added lots of colorful sprinkles, the cookies looked great. We were all excited. Yet, the look on their faces when they...
by wiadmin | Nov 18, 2014 | Customer Loyalty
This is the season we find ways to thank customers for their patronage. We might send customers a note, a card, a 2015 calendar, a ‘thank you’ email or a Starbucks card. If the customer habitually gives loyal patronage to other service providers, your expression of...
