Customers are attracted to spirited people! And, today’s customers are frustrated with indifferent service—not bad service, just boring, comatose service. They witness service people sleep walking through the workday. And, as they guard their ever diminishing...
The first violinist-conductor of a Johann Strauss concert literally leapt from his seat as the chamber orchestra performed the Champagne Waltz. It was if the composer himself was present–especially since this concert was occurring in the very hall where Strauss...
