by wiadmin | Jan 28, 2014 | Customer Loyalty
“Great things come in small packages” is a line often used as a caveat for speaking of diamonds—typically an engagement ring. But, I think it also applies to businesses. The heart, soul and diamond of the U.S. economy come in a small package—the small business. The...
by wiadmin | Dec 13, 2013 | Customer Loyalty
Whatever happened to old fashioned customer service? The kind you remember as a kid…especially if you grew up in a small town or close-knit neighborhood. The butcher gave your dog-in-tow a fresh bone… there were no rules back then preventing pet dogs from...
by wiadmin | Nov 29, 2013 | Customer Loyalty
This past week I received good service from four companies—Apple, Bass Pro Shops, Custom Printing and Roper’s Collision Center. But, the stores I would tell stories about this week are from the two small businesses you never heard of…unless you live in my...
by wiadmin | Nov 22, 2013 | Customer Loyalty
What would it take to make your small business a destination location–the store, firm, website, or service that everyone was talking about? Betty’s Country Store is the talk of the town in Helen, GA, a quaint Alpine mountain village a few miles from my river...
