It is a question I get a lot from customer service leaders. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings. When I outline a number of possible...
I recently had my car served. When I looked at the bill, it showed a charge for a front end alignment. It just so happened that the week prior to this routine oil change, I accidentally ran over a curb and took the car into the same car service business for a...
