by wiadmin | Jan 19, 2021 | Customer Loyalty
It is a question I get a lot from customer service leaders. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings. When I outline a number of possible...
by wiadmin | Sep 5, 2017 | Customer Loyalty
I recently had my car served. When I looked at the bill, it showed a charge for a front end alignment. It just so happened that the week prior to this routine oil change, I accidentally ran over a curb and took the car into the same car service business for a...
