Make Customers Think You Are Clairvoyant

Make Customers Think You Are Clairvoyant

A friend of mine has been in the market for a new house. With the seller’s market in full swing, he sold his house faster than he thought and was forced to put his stuff in storage and move into temporary quarters. This week, he raved about a house he saw that...
The Power of Service Clairvoyance

The Power of Service Clairvoyance

Two weeks ago I visited my long-term friend, Karen, in the Novant Health hospital near Charlotte in critical condition.  Mounted on the wall near the couch in her hospital room where my wife and I sat for several hours was a courtesy charging station for cell...