Thanking Customers the Innovative Service Way

Thanking Customers the Innovative Service Way

Most customer relationships don’t end in conflict…most vanilla to death. Neglect is more dangerous than strife; indifference more costly than error. Great relationships are fueled by affirmation. Nurturing the bounty of customer loyalty requires more than proper...
Who’s your favorite mentor?

Who’s your favorite mentor?

Throughout your life and career, you’ve undoubtedly had a few mentors, even if they weren’t officially given the title. Your parents, teachers, coaches, bosses, pastors. All mentors. I’ve written about a couple of my best mentors: my dad–Ray...