Most customer relationships don’t end in conflict…most vanilla to death. Neglect is more dangerous than strife; indifference more costly than error. Great relationships are fueled by affirmation. Nurturing the bounty of customer loyalty requires more than proper...
Throughout your life and career, you’ve undoubtedly had a few mentors, even if they weren’t officially given the title. Your parents, teachers, coaches, bosses, pastors. All mentors. I’ve written about a couple of my best mentors: my dad–Ray...
