by wiadmin | Aug 13, 2013 | Leadership
I grew up on a farm. One of my chores in junior and senior high was milking a cow early morning and late afternoon. It was our family’s source for milk, butter and cheese. Cow milking today involves machines and computers. Cow milking—the old fashioned way—involved an...
by wiadmin | Feb 8, 2013 | Customer Loyalty
A very gloomy Wall Street Journal on a very long flight left me with a very bad headache. And, I never get headaches! As soon as I exited the jet way at the San Francisco Airport, I headed for the nearest newsstand for some relief—Advil. The vendor was about to close...
