The Customer as Valentine:  All You Need is Love

The Customer as Valentine: All You Need is Love

The origin of Valentine’s Day is very instructive.  It was initially associated with a religious celebration honoring St. Valentinus, a priest from Rome who was martyred about AD 496.  Two stories (call them myths if you want to be completely accurate) frame the...
My Greatest Mentor: Part 5

My Greatest Mentor: Part 5

Great mentors have impeccable ethics.  And, my greatest mentor, Ray Bell, taught me the most important lesson of all: teaching is an ethical act!  Effective mentors, trainers and change agents must be clean in their learner-dealings, not false, manipulative, or...