National customer Service Week: Tuesday’s Hero

National customer Service Week: Tuesday’s Hero

Georganne Mires at Colwick Travel in Dallas has been my travel agent for over twenty years. When my friends chide me about why I don’t save tons of money by booking my flights and hotels on Tripadvisor, Orbitz or Expedia, I just tell them a Georganne story. “Assume...
How is Your Service Egress?

How is Your Service Egress?

My mountain river house has a really cool feature. About 50 feet from the back porch there is a platform that sits right on the river bank. It is a romantic spot to sit and watch/hear/feel the river rushing by, especially on a clear starry night. Between the porch and...
Getting Great Customer Service During the Holidays

Getting Great Customer Service During the Holidays

It is the winter holidays!!  You get constant reminders of the number of shopping days left and the really big deal bargains you are missing at Acme.  Holiday store decorations seem to come out earlier every year.  All this pressure can turn generosity into greed and...