by wiadmin | Nov 25, 2019 | Customer Loyalty
Thanksgiving. We all know it as a day of gratitude. That is the left side of the word. While the origin of the day goes back to 1536 during the reign of Henry the 8th, in this country we associate it most with the Pilgrims in Plymouth in the early 1600s who...
by wiadmin | May 9, 2014 | Customer Loyalty
It happened in the Atlanta airport—one of the busiest on the planet. I was sitting in the Delta gate area waiting to board my flight. A slightly stooped Asian woman with a droid-like expression and robotic movement was making her way through the waiting areas...
by wiadmin | Nov 1, 2013 | Customer Loyalty
Most customer relationships don’t end in conflict…most vanilla to death. Neglect is more dangerous than strife; indifference more costly than error. Great relationships are fueled by affirmation. Nurturing the bounty of customer loyalty requires more than proper...
by wiadmin | Oct 11, 2013 | Customer Loyalty
How many times have you purchased an item and never gotten a hint of gratitude from the person who accepted your hard-earned cash? I purchased a wide-screened, HD 3D Plasma TV to entertain my granddaughters when they come to visit! With the cords and glasses and...
