by wiadmin | Nov 5, 2013 | Customer Loyalty
My love affair with service aesthetics started when working with a large aerospace company trying to win a humongous government contract to build a new fighter plane for the armed services. The company had done lots of customer intelligence gathering about the...
by wiadmin | Aug 6, 2013 | Leadership
“Give me a fish and I eat for a day; teach me to fish and I eat for a lifetime.” It is a line we have heard most of our lives. And, really great fishing lessons…at least in Texas…would always include instruction on the famous Texas rig. Anglers with a...