by wiadmin | Jun 17, 2014 | Leadership
There’s a bluebird house on an oak tree six feet from our bedroom window. The same pair of bluebirds comes each spring to build, populate, and empty a nest in it. This past spring, their parenting process caused me to reflect on how instructive bluebird flying lessons...
by wiadmin | May 9, 2014 | Customer Loyalty
It happened in the Atlanta airport—one of the busiest on the planet. I was sitting in the Delta gate area waiting to board my flight. A slightly stooped Asian woman with a droid-like expression and robotic movement was making her way through the waiting areas...
by wiadmin | Apr 15, 2014 | Customer Loyalty
Publix gets accolades for being at the top of the heap for great customer service among grocery stores. Consumers Reports puts it #3 behind Wegmans and Trader Joe’s, neither of which are in my area. Publix is clean, convenient, and does not cost you an arm and a...
by wiadmin | Mar 14, 2014 | Leadership
Welcome to the second post in the Protégé Power series. If you missed last week, you’ll want to catch up by reading this. If you’re caught up, let’s get to it! When we left off from our last post, Sage was saying to you, the protégé. . . SAGE:...
by wiadmin | Jan 17, 2014 | Leadership
There are countless traps along the path of mentordom. Mentoring can be a power trip for those seeking an admirer, a manifestation of greed for those who must have slaves. Mentoring can be a platform for proselytizing a cause or crusade, a strong tale told to an...
