Are Your Promises to Customers Sacred?

Are Your Promises to Customers Sacred?

Mescal is a unique adult beverage I occasionally enjoy. I like it served chilled and neat (meaning no mixers or ice). Mescal is in the same beverage family as tequila, but is made with different types of agave plants; tequila is made only with blue agave plants that...
Do You Need a “Billy Joel?”

Do You Need a “Billy Joel?”

It was Tuesday afternoon around 5:30pm.  The lobby lounge was super animated.  The large Orlando convention hotel’s afternoon “watering hole” was abuzz with people engaged in upbeat conversation and jovial laughter.  For a weekday, it clearly seemed the...