by wiadmin | Jul 17, 2018 | Customer Loyalty
As many times as I have sung the song in church, I never paid much attention to the implications of the words of the old Protestant song entitled “Uncloudy Day.” We don’t use that phrase anymore—days are either clear, partly cloudy, or cloudy. But, the backstory is of...
by wiadmin | Apr 10, 2018 | Customer Loyalty
The cherry blossoms are peaking in Washington D.C. this very week. A jubilant array of over 3,000 pink and white trees decorate the Mall around the Washington monument and the Tidal Basin around the Jefferson Memorial. It is a sight of peace and beauty. And, on...
by wiadmin | Sep 19, 2017 | Customer Loyalty
I pulled into the parking lot of a nearby Home Depot and what to my wondering eyes should appear? The sign you see above. Two special parking spots reserved for “Veteran Parking Only—Thank You for Your Service.” Since I am a proud veteran, I pulled...
by wiadmin | Aug 20, 2013 | Customer Loyalty
What if your customer experience was a body of water? Would it be more like a pond or more like a river? Ponds are sleepy. I grew up on one behind our house. While it was stocked with fish, it was a great haven for turtles, algae, snakes and an occasional alligator....
