“…But It’s Not What I Want!”

“…But It’s Not What I Want!”

Sometimes you can find an inspiring graphic on Instagram. One that recently caught my eye was a photo of a young girl in tears. The line at the top of the photo said: “He asked this girl: ‘Are you Hindu, Christian, or Muslim?’” She answered: “I am hungry.” It made me...
Customer Service as Community

Customer Service as Community

Before my grandfather passed away at age eighty-six, I asked him how his era was different from mine. “Our day was harder,” he said, “but happier.” The “harder” part I had expected; the “happier” part surprised me. I asked him for his reason. Looking out across a...
Necessity is the Mother of Customer Co-Creation

Necessity is the Mother of Customer Co-Creation

Necessity is the mother of invention. And few things are more necessary to the success of an organization than customers. Leave that thought on the page and we will return to it very shortly. Napoleon knew that a military force was only as successful as the food it...
The Parable of “He Waved Back”

The Parable of “He Waved Back”

It was raining hard. I was in the edge of a small town near where I live in a long line of “stop and go” traffic all slowed by the single traffic light in the center of town. A car from a side street was waiting to get in the line. I left a space between my car and...
Deliver Pontoon Customer Service

Deliver Pontoon Customer Service

Pontoon boats are fantastic! I have had my share of speedboats, rafts, and canoes. But the versatility of a pontoon boat cannot be beaten! It can carry eight people on a leisurely late afternoon boat ride complete with proper adult beverages. It can make grandchildren...