Avoiding a Customer-Hostile Ending Memory

Avoiding a Customer-Hostile Ending Memory

Colonoscopy is an apt metaphor for this blog, as you will soon learn.  It was that point when I was due the every-five-year medical invasion. The dreaded prep was simple, with little discomfort. The physician was charming, noticeably competent, and thorough in...
Does Your First Impression Tell Your Story?

Does Your First Impression Tell Your Story?

Your mother likely told you that you did not get a second chance to make a good first impression.  That is literally true but may not be completely accurate in its intent.  But, the point of the power of first impressions is a solid one.  And, one to be...
National Customer Service Week Friday

National Customer Service Week Friday

Today is Friday, October 5th.  National Customer Service Week has been going all week and we have been celebrating great customer service heroes.  Our CS hero for Friday serves as the concierge and host extraordinaire for the Park Hyatt in Manhattan—Michael...