Build Customer Loyalty through Participation

Build Customer Loyalty through Participation

“Dinner on the ground” was code for participation in small towns in the South when we were growing up. While this event went with all family reunions, its most special form of community occurred after certain church services. “Dinner on the ground” was a super event...
Can I Help?: The Power of Inclusion

Can I Help?: The Power of Inclusion

In the early 1950’s Betty Crocker was on a roll. The company’s twenty-year successful run of Bisquick (“90 seconds from package to oven”) clearly positioned the company as the partner to homemakers eager to make meal preparation quick and easy. The company (owned by...