The Curb Appeal of Innovative Service

The Curb Appeal of Innovative Service

Curb appeal. It is a fundamental tenet of residential real estate sales. And the concept applies way beyond the view from the curb to subtle detailed touches like a freshly baked apple pie in the kitchen. It is a recognition that a prospect’s antennae include...
Innovative Service as a Summer Camp

Innovative Service as a Summer Camp

We are in the season of summer camp! My three granddaughters all went to camp in July…for two weeks and in another state. Two went to camp in a neighboring state.  But, Kaylee, the oldest, flew cross country to California to an exclusively outdoor camp...
Is Your Customer Service Accessible?

Is Your Customer Service Accessible?

What if you were required to fill out an online form if wanted the phone number or address of an enterprise with whom you wanted to do business? Let’s say you were driving to a meeting at their location and you needed to contact someone to let them know you were...