by wiadmin | Oct 2, 2013 | Customer Loyalty
National Customer Service Week is October 7-11, 2013. It is a week we spotlight the power and prosperity found in delivering an innovative customer experience. In the days leading up to Customer Service Week we will offer a key principle you can use to elevate the...
by wiadmin | Jul 23, 2013 | Leadership
“You are Interstate Hotels and Resorts,” said Vice President Jill Kallmeyer at her all-managers conference. “So take personally every encounter with every guest and every associate. Your genuine passion is what attracts guests to our brand.” The words come from a...
by wiadmin | Jun 14, 2013 | Leadership
Tabby was a new kitten to the neighborhood. Escaping from her brand new owner’s side porch one afternoon, she climbed to the top of the tallest tree in the area. Neighbors advised the owner to let Tabby come down on her own. But after a night in the tree, the young...
