by wiadmin | Dec 12, 2017 | Leadership
The Pareto principle has always been an amazing truism for me. You may know it as the 80/20 rule. It is broadly applied. Eighty percent of the profits come from twenty percent of your customers. Eighty percent of the fleas come from twenty percent of the dogs. I...
by wiadmin | Nov 14, 2017 | Leadership
The volume of a grand piano is determined by more than how hard the pianist presses the keys. The position of the piano lid can impact the decibel level of the sound coming from the instrument. All grand pianos have three positions: closed, half-way open and fully...
by wiadmin | Apr 25, 2017 | Customer Loyalty, Leadership
What if you were required to fill out an online form if wanted the phone number or address of an enterprise with whom you wanted to do business? Let’s say you were driving to a meeting at their location and you needed to contact someone to let them know you were...
by wiadmin | Jan 17, 2017 | Leadership
Guest post, by Bill Treasurer Leaders are likely to get a butt kick during some point (if not many times) during their career. Butt kicks are life’s mysterious and painful way of reminding us of the dangers of too much or too little confidence. There is a delicate...
by wiadmin | Jan 16, 2017 | Customer Loyalty, Leadership
Kaleidoscopes are really cool toys. Turn them or shake them and they surprise you with their ever changing cavalcade of sparkles! But, the stones inside (granddaughters call them jewels) never change. You don’t open up a kaleidoscope and change the cut glass that...
by wiadmin | Dec 6, 2016 | Leadership
Guest post by James Mapes The founder of Quantum Leap Thinking, creator of The Transformational Coach, and an expert on the psychology of applied imagination, James Mapes is a highly acclaimed business speaker and personal excellence coach. HOW TO IGNITE YOUR BRAIN...
