by wiadmin | Apr 7, 2015 | Customer Loyalty
Uber is a six-year old transportation company that works like a combination of a car service and a taxi. Now in over 50 countries and 200 cities, Uber is transforming the taxi industry. Uber is also a metaphor of what customers are coming to expect. Not tried Uber?...
by wiadmin | Mar 24, 2015 | Customer Loyalty
Make my service engaging and colorful. Make it perfectly fit the situation and setting. Compel me to be a part of it, not just a spectator or bystander. Influence me to want more and more of it. Entice me to smile, even laugh. And, make it as nostalgic as an attic...
by wiadmin | Mar 10, 2015 | Customer Loyalty
“Because of Winn-Dixie” was a 2005 hit movie based on the best-selling novel by Kate DiCamillo. In one scene the movie’s star, 10-year old Opal (played by AnnaSophia Robb) with her new dog Winn-Dixie, visit the local storytelling librarian, Miss Franny. The...
by wiadmin | Feb 24, 2015 | Customer Loyalty
We had our granddaughters visit one weekend at our lake home. There is absolutely nothing more jarringly creative than a five-year-old or more innocent than a three-year old. Grandparents wonder why their grandchildren can’t stay “puppies!!” One morning we decided to...
by wiadmin | Feb 17, 2015 | Customer Loyalty
“What do you think sprinkles would sound like if they could talk?” my always-thinking-out-of-box granddaughter asked me over a mouth full of cookie dough. As any good grandparent would do, I turned the question. “What do you think, Annabeth?” Without a second’s delay...
by wiadmin | Feb 10, 2015 | Customer Loyalty
It was not a fancy restaurant. My hotel did not have a restaurant so I walked a block to this simple diner. I was there for a late breakfast before beginning my work with a client in the afternoon. There were only two people in the restaurant…a couple waiting for...