by wiadmin | Sep 15, 2015 | Customer Loyalty
Most every bridge in the country has the sign, “Bridge freezes before road.” The reason for the warning is grounded in the fact that every side of the bridge is exposed where only the surface of the road is exposed. And, bridges are often constructed of steel and...
by wiadmin | Sep 1, 2015 | Customer Loyalty
Cirque du Soleil performances are like sprinkles…they touch you in an emotional way and with a kind of whimsical flair. They make you want to eat the icing and skip the cake. Analyzing the magic of a Cirque du Soleil can be in very instructive in what it can teach us...
by wiadmin | Aug 18, 2015 | Customer Loyalty
This photo is a powerful symbol of service invisibility. Here’s the back story. Luxury hotels of yesterday were concerned about protecting guests’ privacy. Housekeepers never wanted to disturb. During the wee hours of the morning, housekeepers leaned a broom straw...
by wiadmin | Aug 4, 2015 | Customer Loyalty
When famed anthropologist Margaret Mead first visited Samoa in the South Pacific, it led her to write in the preface of her book Coming of Age in Samoa, “Courtesy, modesty, good manners, conformity to definite ethical standards are universal… It is instructive...
by wiadmin | Jul 21, 2015 | Customer Loyalty
We have a coffee table with three antique viewing devices displayed. There is a magnifying glass, a set of opera glasses, and a kaleidoscope. It is always interesting to watch which apparatus our three granddaughters will enjoy when they come for a visit. Let’s just...
by wiadmin | Jul 7, 2015 | Customer Loyalty
Tabby was a new kitten to the neighborhood. Escaping from her brand new owner’s side porch one afternoon, she climbed to the top of the tallest tree in the area. Neighbors advised the owner to let Tabby come down on her own. But after a night in the tree, the young...
