by wiadmin | Oct 4, 2017 | Customer Loyalty
Georganne Mires at Colwick Travel in Dallas has been my travel agent for over twenty years. When my friends chide me about why I don’t have tons of money by booking my flights and hotels on Tripadvisor, Orbitz or Expedia, I just tell them a Georganne story. “Assume...
by wiadmin | Oct 3, 2017 | Customer Loyalty
I walked into the restaurant at the Park Inn west of Harrisburg, PA. From the back of the restaurant I heard, “Good morning, how would you like your coffee?” When I said black, the voice warmly responded, “Take any table you like and I’ll have your coffee there before...
by wiadmin | Oct 2, 2017 | Customer Loyalty
Today is October 2. National Customer Service Week will be this week–October 2-6. Over the next five days, I will celebrate heroes who deliver over-the-top innovative service. And, I start with a master shoe repair person—David Cooper! I took my beloved Lucchese...
by wiadmin | Sep 26, 2017 | Customer Loyalty
I have a true confession; I almost always go for the “off the beaten path” choice. Tried and true is typically trumped by “I’ve never had that before.” So you can imagine my reaction when the waiter seated us and handed us the breakfast menu with the...
by wiadmin | Sep 19, 2017 | Customer Loyalty
I pulled into the parking lot of a nearby Home Depot and what to my wondering eyes should appear? The sign you see above. Two special parking spots reserved for “Veteran Parking Only—Thank You for Your Service.” Since I am a proud veteran, I pulled...
by wiadmin | Sep 5, 2017 | Customer Loyalty
I recently had my car served. When I looked at the bill, it showed a charge for a front end alignment. It just so happened that the week prior to this routine oil change, I accidentally ran over a curb and took the car into the same car service business for a...
