by wiadmin | Jan 2, 2018 | Customer Loyalty
It started with a discussion over the duties of a particular committee chair at my church. After twenty minutes of esoteric ballyhoo ranging from “the chair provides order” (not a big worry in my conservative church), and “the chair brings leadership” (we are...
by wiadmin | Dec 19, 2017 | Customer Loyalty
My wife and I are in the middle of brainstorming cool presents for our three granddaughters. We asked them for suggestions. The 11 and 13 year olds took a clipboard and made a list, complete with brand names and model numbers. But, the 9 year old took a completely...
by wiadmin | Dec 13, 2017 | Customer Loyalty
It is December and two beautiful flowers are blooming at my house. A Christmas cactus that only shows its gorgeous red flowers in December, and a large collection of Knock Out roses that bloom red roses all year long. It is like customer service. Sometimes, we deliver...
by wiadmin | Dec 5, 2017 | Customer Loyalty
“My right hand shakes a bit as you can see,” he said, as he was serving his plate next to me at the giant salad bar. “But, when I stand at the easel and paint, it does not shake at all.” The author of these powerful words came from a high school classmate at our...
by wiadmin | Nov 28, 2017 | Customer Loyalty
I am an avid fan of camping. Not the KOA type with too many loud TV’s, barking dogs and kids with no governor on their decibel level. I prefer primitive camping in a tent and sleeping bag in a remote area with no amenities but the ones you bring or create. You are...
by wiadmin | Nov 21, 2017 | Customer Loyalty
It was a small gesture. But, it was one that carried a giant meaning. Plus, it was a detail that played out in many ways from start to finish. My wife and I had an early morning breakfast at the Huddle House in Clarkesville, GA, a few miles from our river home. Their...
