by wiadmin | Sep 25, 2018 | Customer Loyalty
I bought a new pontoon boat two weeks ago! Actually, I traded in my old pontoon boat for it. It’s not really brand new since it is a used boat with low hours (that’s boat talk for low mileage!). But, it is still new to me. And, I have driven it every day I have been...
by wiadmin | Sep 11, 2018 | Customer Loyalty
“You is kind, you is smart, you is important.” These were arguably the most powerful words spoken in the hit movie and best-selling book, The Help. The words were spoken every day by nanny Aibileen Clark (played by Viola Davis) to the little girl she lovingly watched...
by wiadmin | Sep 4, 2018 | Customer Loyalty
I recently had eye surgery that required me sleeping on my back for two weeks following the operation. I always sleep on my side…ever since I was a kid. My back-sleeping attempts are so challenging I am never able to nap on those U.S. to Europe flights. I usually end...
by wiadmin | Aug 28, 2018 | Customer Loyalty
“I’m a soldier of service,” he said proudly when I thanked him for help in locating an item in the Home Depot near my home. I smiled and asked him what that meant. “It means I am here in service of my customers,” he replied. “My job is to quickly get them whatever...
by wiadmin | Aug 21, 2018 | Customer Loyalty
My brother and his wife and their two grown children with spouses and children are spending the weekend with us. With my reputation as Mr. Customer Service on the line, we want to be the “hostess with the mostest.” My brother’s son-in-law is gluten...
by wiadmin | Aug 14, 2018 | Customer Loyalty
It was a sudden storm, one that blew up with little warning. I was in the hardware store near my home. Strong wind and driving rain falling at greater than a 45-degree angle caused me to worry about getting out to my car in the parking lot without becoming soaked....
