by wiadmin | Oct 8, 2018 | Customer Loyalty
Bella Fleck is arguably the greatest banjo player in the world. Winner of 16 Grammy Awards, his amazing repertoire ranges from bluegrass to classical. He made the news in the music world when he wrote a banjo concerto called “The Imposter” and performed it...
by wiadmin | Oct 5, 2018 | Customer Loyalty
Today is Friday, October 5th. National Customer Service Week has been going all week and we have been celebrating great customer service heroes. Our CS hero for Friday serves as the concierge and host extraordinaire for the Park Hyatt in Manhattan—Michael...
by wiadmin | Oct 4, 2018 | Customer Loyalty
How would you feel if the grand opening of your new upscale steakhouse restaurant was in the fall of 2008? As your doors were opening, the Dow was falling 3600 points. Discretionary income was suddenly zero. And, your patronage was only 10% of what...
by wiadmin | Oct 3, 2018 | Customer Loyalty
I walked into the restaurant at the Park Inn west of Harrisburg, PA. From the back of the restaurant I heard, “Good morning, how would you like your coffee?” When I said black, the voice warmly responded, “Take any table you like and I’ll have your coffee...
by wiadmin | Oct 2, 2018 | Customer Loyalty
Here we are at Tuesday of Customer Service Week, 2018 and I want to celebrate my travel agent. Georganne Mires at Colwick Travel in Dallas has been my travel agent for over twenty-five years. When my friends chide me about why I don’t save tons of money by...
by wiadmin | Oct 1, 2018 | Customer Loyalty
Today is Monday, October 1st. National Customer Service Week will be this week–October 1-5. Over the next five days, we will celebrate heroes who deliver over-the-top innovative service. And, I start with a master shoe repair person—David Cooper! I...
