by wiadmin | Dec 31, 2019 | Customer Loyalty
What do the days after a winter holiday extravaganza look like? They look like lots of wrapping paper trash. It looks like ornaments waiting to be taken down and packed, decorations to be hauled off, mismatched presents to be returned, a diet to be started, and carols...
by wiadmin | Dec 17, 2019 | Customer Loyalty
The holiday season is here, and those who forge new customer habits through compelling customer experiences will win the sale. Forecasters anticipate consumers will shell out more than $730 billion dollars between Thanksgiving and New Year’s day, up 4% over 2018....
by wiadmin | Nov 25, 2019 | Customer Loyalty
Thanksgiving. We all know it as a day of gratitude. That is the left side of the word. While the origin of the day goes back to 1536 during the reign of Henry the 8th, in this country we associate it most with the Pilgrims in Plymouth in the early 1600s who...
by wiadmin | Nov 19, 2019 | Customer Loyalty
It was not a fancy restaurant. My hotel did not have a restaurant, so I walked a block to this simple diner. I was there for a late breakfast before beginning my work with a client in the afternoon. There were only two people in the restaurant…a...
by wiadmin | Oct 22, 2019 | Customer Loyalty
My granddaughters are in the annual early October throes of deciding on a costume for this coming Halloween. It is a chance for imagination and competition! Wonder Woman and Mal from Descendants, even Jasmine from Aladdin, are getting extra nods. It...
by wiadmin | Oct 8, 2019 | Customer Loyalty
Fall leaves are a lot like customers. They typically don’t depart simply due to the lure of a competitor like gravity invites a leaf to the ground. They are pushed out by the negative force of poor service or indifferent service. All my life I...
