by wiadmin | Jun 22, 2021 | Customer Loyalty
It was raining hard. I was in the edge of a small town near where I live in a long line of “stop and go” traffic all slowed by the single traffic light in the center of town. A car from a side street was waiting to get in the line. I left a space between my car and...
by wiadmin | Jun 20, 2021 | Leadership
The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. A customer repeatedly wrote a complaining letter after each of Southwest’s flights. She complained that Southwest did not have first-class, that they...
by wiadmin | Jun 15, 2021 | Guest Post, Leadership
Guest post by John Baldoni. No one wants to relive 2020. It was a year of pandemic, racial strife, economic crisis and climate catastrophes. This year, 2021 promises to be better; people are being vaccinated, jobs are returning, and a degree of congregant life is...
by wiadmin | Jun 8, 2021 | Customer Loyalty
Pontoon boats are fantastic! I have had my share of speedboats, rafts, and canoes. But the versatility of a pontoon boat cannot be beaten! It can carry eight people on a leisurely late afternoon boat ride complete with proper adult beverages. It can make grandchildren...
